Spirit of Hemp – Website terms of use and supply

This page (together with our Cookies and Privacy Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you. These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. By ordering any of our Products, you agree to be bound by these Terms. Please click on the button marked “I Accept” at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.

1. Information about us

1.1 We are Spirit of Hemp Limited. We operate the website www.spiritofhemp.com. We are a company registered in England and Wales under company number 10831556 and with our registered office at Priory Bank, Lewes Road, Forest Row East Sussex RH185AF. Our VAT number is  309496672.
1.2 To contact us, please see our Contact page. You can email us at support@spiritofhemp.com

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only and the limitations of monitor capabilities and of printers means that the colour, dimensions and packaging of the Products may vary from that shown on images on our site.
2.2 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

3. How we use your information

3. We only use your personal information in accordance our Cookies and Privacy Policy. Please take the time to read this as it includes important terms which apply to you.

4. If you are a consumer

This clause only applies if you are a consumer.
4.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
4.2 We intend to rely upon these Terms and our Cookies and Privacy Policy in relation to the Contract between you and us.
4.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

4.4 By placing an order through our site, you warrant that you are at least 18 years old. If we are unsure of your age, we reserve the right to cancel your order.
4.4 By placing an order at www.spiritofhemp.com you accept all responsibilities regarding the legality of the products that will be shipped to you. All products on the website are legally permitted in the UK. It’s your responsibility to know the rules and applicable customs regulations that exist in your country.
4.5 www.spiritofhemp.com does not guarantee in any way that the products available on this website are valid or legal / permitted outside of the UK
4.6 www.spiritofhemp.com does not provide any medical advice or assistance.
4.7 You accept that it is your responsibility for all damages, penalties, loss of income or property resulting from the purchase, consumption, use or abuse of a product from www.spiritofhemp.com. The Company and its owners, representatives and employees cannot be held liable.
4.8 In the case of lost or stolen items in the post: www.spiritpfhemp.com will provide proof of postage for the purchased goods, and is not responsible for loss or damage after such time. It is highly recommended that International tracked post is selected for International orders. This will increase the insurance value of the items.

5. Referral Points

To refer a friend or family member you will find your unique referral URL link at the top of your account once you are signed in. This referral link needs to be shared with your friends and family and their first order must be placed using this URL link. The referral link will only work for a new first time customer at Spirit of Hemp and it will automatically take £5 off your friend’s basket total and when the order is placed, it will automatically credit your account (the person referring) with 250 loyalty rewards points (worth £2.50 credit to be used at Spirit of Hemp).
a) It is your responsibility to use the referral link to obtain the discount and referral credit. We are unable to credit an account when the referral link is not used.
b) If you choose to use the 10% first discount code instead of the £5 referral discount, then no referral credit will be issued to the person who referred you. Only one offer can be used at a time. Please note, that the 10% discount code can be used once per customer, whereas the referral discount can only be used on the first order, so if you would like to take advantage of both discounts, we recommend using your £5 referral discount on your first order and saving the 10% discount for your second order.

6. Discount codes

We may offer discount codes and promotional offers from time to time on specified products. These will be shared with our customers via our social media channels; Facebook and Instagram and are also emailed to our subscribed customers. Due to GDPR law, we are only allowed to email customers who have subscribed to our newsletter. To make sure you do not miss out on our special offers, please make sure to sign up here, or follow us on Facebook and Instagram if you have not done so already.
a) It is your responsibility to make sure you enter the discount/promotional code correctly in the promotional box at checkout before placing your order. We regret that we are not able to apply a discount to your order, nor refund the discount value after your order has been placed and paid for. If you experience any problems applying the discount code at checkout then please contact support@spiritofhemp.com before you pay for your order, so we can resolve this for you.
b) Only one discount code can be redeemed per order and this includes the use of our Life Force Rewards Points. For example, if you choose to redeem a discount code on your order, you will not be able to redeem your Life Force Rewards Points on the same order. However, your account will still be credited the full amount of Life Force Rewards Points had you paid the full price for your order. These can then be used towards a future purchase at Spirit of Hemp.
The only exception to this rule is when there is a website sale e.g. Black Friday or Cyber Monday, where no Life Force Rewards points will be awarded, because the products will be discounted during these sale periods.
c) The discount codes offered may vary for each product and the majority of them will have expiry dates, which will be made clear at the time the discount was issued to you. Please check back to where you found the discount/promotional code, this could either be on Facebook, Instagram or an email that was sent to you.
d) The majority of the discount codes will be redeemable on our full priced products. Please note however that discount/promotional codes will be non-redeemable on our bundle products as these are already discounted for our customers.
e) During all sale periods, such as Black Friday and Cyber Monday, all additional discount codes for example 10% off for first orders, are non redeemable.
f) For our first-time customers, we offer 10% off your first order when you sign up to our newsletter here. Once you have submitted your email address and details, you will receive an email asking you to confirm your subscription and it will also present you with the discount code for 10% off your first order. Please make sure to copy this code exactly into the promotional box at checkout. This discount code is only redeemable on first time customer orders.
h) To qualify for free UK shipping, you will need to ensure your order is £40 or over including any discount code applied. For worldwide shipping the basket total must be £70 or over. We regret that if you redeem a discount code that reduces your order total to below £40 for UK orders or £70 for worldwide orders, then you will be required to pay shipping for your order. To view our UK shipping rates, please click here and for our worldwide shipping rates please click here.
If your discount code is still not working after checking all the above, then please click here or email us at support@spiritofhemp.com and our team will be happy to help you with your order.

7. VAT charged on orders

Product prices on our website are inclusive of VAT.
For all UK orders, the total price for products bought include VAT as per government guidelines. The basket value and email order confirmation sent out to customers when an order is created shows the VAT amount which is already included in the price of the products bought.
For International and EU orders (outside the UK), no VAT is charged, this will show on the basket page once the destination country is selected from the drop down menu. The email order confirmation sent out when an order is created will also reflect this.

8. Import taxes

All international orders will be liable to import fees once the order reaches the destination country. Spirit of Hemp are not liable for this fee nor the cost of return or refund of any goods due to this fee.

9. Lost or Undeliverable Orders

All products on our website are legal in The United Kingdom. We cannot provide any information on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an order at Spirit of Hemp you accept all responsibilities regarding the legality of the products that will be shipped to you. We are not able to resend or refund orders which have been seized/destroyed by Customs.

If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.

If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.

All orders are sent with proof of postage. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.