Are you shipping to EU countries?

Currently we are still able to ship to EU countries. If you have any questions about this please reach out to us at support@spiritofhemp.com.

All international orders will be liable to import fees once the order reaches the destination country. Spirit of Hemp are not liable for this fee nor the cost of return or refund of any goods due to this fee.

When will my order be shipped?

We do our very best to get your order to you as soon as we can. All orders placed before 12pm GMT (Monday to Friday) will be dispatched on the same day. Orders placed after 12pm GMT, or on Saturdays, Sundays and bank holidays, will be sent out the following business day. You will receive dispatch and/or tracking details if applicable by email once your order has shipped.

Tell me about shipping to the UK

We offer shipping options provided by the Royal Mail UK:

• Second class (2-4 business days)
• Signed For Second class (2-4 business days)
• First Class (1-2 business days)
• Signed For First Class (1-2 business days)
• Guaranteed next day delivery by 1pm.

* Please note Guaranteed next day delivery is only available for Mainland UK addresses.

Do you offer international shipping?

Yes. Spirit of Hemp currently ships to many countries around the world. We are working closely with our partners and carriers to bring Spirit of Hemp to more countries in 2021. Tag us @Spiritofhempcbd to let us know where you live.

All international orders will be liable to import fees once the order reaches the destination country. Spirit of Hemp are not liable for this fee nor the cost of return or refund of any goods due to this fee.

Estimated Shipping Times

UK: 1-2 business days

EU: 3-6 business days

International

• USA: 3-6 business days
• Mexico: 3-6 business days
• Canada: 3-6 business days
• Australia: 7-10 business days
• New Zealand: 7-10 business days
• Hong Kong: 4-8 business days
• Singapore: 4-8 business days
• India: 5-7 business days

Lost or Undeliverable Orders

All products on our website are legal in The United Kingdom. We cannot provide any information on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an order at Spirit of Hemp you accept all responsibilities regarding the legality of the products that will be shipped to you. We are not able to resend or refund orders which have been seized/destroyed by Customs.

If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.

If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.

All orders are sent with proof of postage. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.

Are Spirit of Hemp products available in retail stores?

Yes, we are thrilled to say our products are stocked in retail stores, restaurants, cafes and with qualified therapists and wellness professionals. Check our Store Locator to find a store, cafe, restaurant, Yoga centre, spa or professional therapist near you.