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Refund policy

We take your purchases seriously and we recommend that you ask us as many questions as you’d like before you purchase a Spirit of Hemp product— and after! You may also book a Complimentary Nutrition Consultation and have all your product questions answered by one of our qualified Nutritionists.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it with the tamper evident seal intact. It must also be in the original packaging which must be undamaged.

Refunds are only available on unopened,  products with a safety seal in place, and must be approved by Spirit of Hemp within 14 days of purchase. 

Prior to returning items, a customer must contact us at support@spiritofhemp.com to receive a return authorisation. Items returned without express written authorisation from Spirit of Hemp will not be refunded.

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable)

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

– Any item that is returned more than 14 days after delivery.

Once an authorised returned item has been received, you will be notified, and a refund will be issued. Processing time can be difficult to predict, so we cannot make specific guarantees on refunds, but please do not hesitate to reach out to Spirit of Hemp if a refund has not appeared within 6-10 business days.

Please be aware that we do not offer any partial refunds for discount codes that are not applied to your order. If you are experiencing problems applying a discount code at checkout, please contact support@spiritofhemp.com to resolve this before paying for your order as we are unable to refund the value of the discount after an order has been completed.

Also note that Reward Points are account credit to be used towards purchases at Spirit of Hemp and cannot be refunded or substituted as money via Paypal, Credit Card or Cash payment.

 

Return of faulty goods

If you receive a faulty product, please contact us at support@spiritofhemp.com within 14 days of receiving your order. We will need you to send us a photo of the damage along with your order number.

 

Non-returnable items: Gift cards

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@spiritofhemp.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@spiritofhemp.com and we will deal with your request promptly.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items over £70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Spirit of Hemp, Priory Bank, Lewes Road, Forest Row RH185AF,  East Sussex, UK.

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